As COVID-19 took over, and home became where we worked, schooled, and lived, over-the-top digital subscriptions took off. With so many options in every area of media and entertainment, consumers are in the driver’s seat. Competition means customer experience is now a competitive differentiator, and today’s customer experience needs to be digital, personalized, and scalable!
Download our article to learn why an automated customer experience strategy is the competitive differentiator that connects companies with customers - online and at scale.
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"63% of customers will leave a company after just one poor experience, and almost two-thirds will no longer wait more than 2 minutes for assistance."