Utilities' reliance on live agent assistance is no longer strengthening customer experience or bottom line. It’s actually the opposite.
“According to Forrester Research, 63% of customers will leave a company after just one poor experience, and almost two-thirds will no longer wait more than 2 minutes for assistance”
Download this article to explore:
- Why live support is failing to meet customer expectations
- Opportunities for streamlining and strengthening support strategies
- Potential for uncovering new revenue with automation