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Preparing your business to reap the benefits of AI

30 min webinar: Join Ada & Telus to explore proven strategies for introducing automation that drives rapid ROI

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Without the right people, processes and tools, AI alone will not live up to its hype.

To make the shift from an ‘agent-first’ to ‘automation-first’ customer experience strategy, join Cory Wain, Director of Automated Experience at TELUS – Canada’s fastest growing telco, and Jason Myers, Ada’s Head of Operations, for a look at proven practices for scaling personalized, omnichannel automation.

Tune in on March 13 at 2 PM ET to learn:

  • How to position and scale automation within your organization
  • Strategies for measuring the true performance of automation throughout the building, implementation, and launch process
  • How TELUS drove customer adoption and engagement to solve millions of inquiries with 24/7 virtual assistance