Preparing your business to reap the benefits of AI
30 min webinar: Join Ada & Telus to explore proven strategies for introducing automation that drives rapid ROI
Without the right people, processes and tools, AI alone will not live up to its hype.
To make the shift from an ‘agent-first’ to ‘automation-first’ customer experience strategy, join Cory Wain, Director of Automated Experience at TELUS – Canada’s fastest growing telco, and Jason Myers, Ada’s Head of Operations, for a look at proven practices for scaling personalized, omnichannel automation.
Tune in on March 13 at 2 PM ET to learn:
- How to position and scale automation within your organization
- Strategies for measuring the true performance of automation throughout the building, implementation, and launch process
- How TELUS drove customer adoption and engagement to solve millions of inquiries with 24/7 virtual assistance