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2019: CX Trends and Predictions

Why businesses are failing with AI and how to uncover its real ROI

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Businesses are increasingly turning to the promise of artificial intelligence to keep up with customers’ expectations for personalized, on-demand support.

But companies are failing because they lack the strategies, tools, and people to scale and manage a truly automated, engaging experience.

To drive digital transformation that leads to meaningful ROI, businesses need automated customer experience solutions that strike the right balance between human-powered empathy and instant, accessible AI-powered support.

Download this free eBook to learn more about:

  • The rising consumer demand for purposeful, personalized and on-demand content
  • How automation is fast becoming the most critical element of the customer journey
  • How industry-leading organizations are empowering business stakeholders (CX, Marketing, Sales) to own the automated customer experience