While 90% of customer service leaders agree personalization is core to the future of automation - existing chatbot technology is stalling their efforts.
Despite heavy investment of time and money to introduce AI-powered support, according to a commissioned study by Forrester Consulting on behalf of Ada, of more than 100 customer service leaders, only 21% are able to build customized experiences with speed and simplicity.
Download our latest Forrester Report to:
- Learn about the current priorities and trends challenging enterprise market leaders
- Understand the human and technological obstacles posed by highly-technical bots
- Discover the benefits of investing in accessible AI to deliver ROI-driving CX