mailchimp recording_final

Originally aired March 4, 2020

An automation-first strategy can transform customer experiences. Find out how to begin, with proven models direct from Ada and Mailchimp. Learn how automation-first customer service can raise CSAT scores and decrease support volume and overhead costs.

Watch the recording of this 30 minute candid Q&A for tales from Mailchimp's front lines, including:

  • How Mailchimp is currently utilizing personalized automation
  • How an automation-first support strategy impacted their existing customer support team
  • What opportunities exist to continue growing personalized automation at Mailchimp

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