Ada_EcommerceRetail_At_Scale

Ready for the biggest Cyber Monday of all time?

Buckle up for 2x sales this Black Friday, Cyber Monday and holiday season as more shoppers are buying online than ever before. Be ready to meet the scale with a personalized virtual assistant as the frontline of your customer experience.
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Moving from Bricks to Clicks this holiday season

The new normal demands instant support, anytime, anywhere. Ada’s conversational AI helps you engage your customers 24/7 across multiple channels, simplify their purchase experience, and resolve their post-sales questions.
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WISMO no more

Save time for your agents this holiday season by allowing Ada to answer WISMO inquiries with personalized, real-time updates. Empower your team to focus on revenue-generating and high-LTV support inquiries, by delegating pre- and post-sale FAQs to Ada. An automation-first approach with Ada’s conversational AI at the front of your support funnel helps your customers get instant answers, and elevates your human agents to have a greater impact.
See What Forrester Recommends
“With Ada, we are now able to offer 24/7 support to millions of artists around the globe. We rely on our Ada bot to provide instant self-service, then triage and route more complex questions for our human support team in English, Spanish, and Portuguese.”
Priscilla Shaw
Priscilla Shaw
Continuous Improvement and Quality Assurance Specialist
"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."
Adam Geneave
Adam Geneave
Chief Customer Happiness Officer
"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."
Roman Georgi
Roman Georgi
Global Customer Experience Manager
"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."
Bernie Leas
Bernie Leas
VP Operations
“With Ada, we are now able to offer 24/7 support to millions of artists around the globe. We rely on our Ada bot to provide instant self-service, then triage and route more complex questions for our human support team in English, Spanish, and Portuguese.”
Priscilla Shaw
Priscilla Shaw
Continuous Improvement and Quality Assurance Specialist
"With Ada driving automation first, we are able to use our Salesforce live agents to address more mission critical inquiries - including upsell of ancillary products."
Adam Geneave
Adam Geneave
Chief Customer Happiness Officer
"Based on my experience with both solutions Ada and AIVO, Ada is much stronger tool. I am also delighted by Ada's customer success team and the support from your development team in the background."
Roman Georgi
Roman Georgi
Global Customer Experience Manager
"We chose Ada over Einstein because Ada learns on its own, has easy-to-use reporting to quickly see where we aren't meeting customers' needs, and was purpose-built to provide the great automated customer experience that our customers deserve and want."
Bernie Leas
Bernie Leas
VP Operations

Add automated CX to your holiday wish list

With Ada, your customer support team is set up to maximize customer engagement and generate revenue. 

Drive customer engagement and conversion with Ada’s proactive and personalized interactions:

  • Make product recommendations based on past purchases
  • Offer tailored promotions and coupons
  • Add items to cart
  • Manage subscriptions
  • Drive upsells with related products, warranties, and add-ons

Personalized e-commerce experiences made easy

Make every touchpoint a delightful one with Ada’s on-demand, self-service chatbot as the front line of your customer experience. Put an end to wait times by providing every customer with a personalized shopping experience, in their chosen language.

Anytime, anywhere, let your customers:

  • Track order status
  • Change delivery details
  • Reference return and refund policies
  • Make exchanges
  • Understand fitting and sizing
  • Check product stock

End-to-end customer experience at your fingertips

Ada integrates with live chat software to escalate complex or high-value requests to agents from any channel. Ensure every agent-customer conversation is efficient and easy by providing the agent with context and customer details.

Prioritize high value customer scenarios and deliver a complete experience:

  • Seamless transition from bot to live agent in the same chat window
  • Equip the agent with bot transcript and customer details for speedy resolution and low customer effort
  • Enable back-and-forth file transfer between customer and live agent
  • Channel steer high-LTV customers and revenue-generating inquiries to live chat, while routing non-urgent inquiries to email
Don't keep your customers waiting
See a demo