From an operations standpoint, an agent-first strategy is near-impossible to implement during periods of high anxiety and spiking service inquiries. 73% of business leaders in an MIT Technology Review survey say Customer Service will be their most active department for AI deployment.
People are the most expensive resource.
Download this report to learn: - How conversational AI puts the customer first - How customer wait times have been affected by COVID-19 - How companies are using AI to solve 80% of customer inquiries
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