Customer service is not what it used to be. With more competition than ever, top-notch customer experience has become even more important. In a world where 24/7, on-demand availability has led buyers everywhere to expect instant gratification, agents are under constant pressure to deliver.
Salesforce Service Cloud and Live Agent are great tools for enabling agents to interact with customers digitally in real-time, but for many agents, it’s not enough.
Download this report to learn:- How to empower your agents to provide personalized customer service
- How your agents can feel less overwhelmed by the thousands of tickets they work through
- How companies are using AI to solve 80% of customer inquiries
- How happy customers lead to happier agents
